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X Sales

Cross-selling and accessories: which products are offered together and how the links are made.

Available to roles Admin, EditorOpen in the app (Opens in a new tab)

X Sales answers "what else should we offer". Not by linking product to product by hand — at tens of thousands nobody would ever finish — but with rules that apply to whole groups.

X Sales with three tabs — Cross-sell, Upsell and Variant rules — and an empty list
Fig. 1 X Sales. Three kinds of recommendation, each with its own rules.

Controls on this screen

  1. Cross-sellComplementary goods for what the customer is looking at — a helmet with a bike.
  2. UpsellA dearer alternative of the same thing — the higher model of the same type.
  3. Variant rulesJoining products that differ only by colour or size into a single choice.
  4. New ruleCreates a rule for the current tab.
  5. Empty stateWith no rules there are no recommendations — not a fault, just work not yet done.

Three kinds of recommendation

TypeWhat it offersExample
Cross-sellDifferent goods that go with this one.A helmet, a lock and a pump with a bike.
UpsellA dearer version of the same thing.The higher range against the entry model.
Variant rulesJoins separate products that are really variants.The same jacket in three colours arriving as three products — a rule makes them one choice.
Recommendations do not appear in the shop.

Either no rules are configured, or a rule catches nothing — for each rule, check how many products meet its condition.

How is this different from product variants?

A variant is part of one product. A variant rule joins products that arrived from a feed as separate ones although they are not.