Payments
Payment methods, connecting a payment gateway, fees, and what happens when a payment fails.
On this page
A payment method is what the customer sees at checkout. Some have an external gateway behind them; others have nothing — cash on delivery and bank transfer are only an arrangement.
Controls on this screen
- Where it lives — In the left ecommerce menu, directly under shipping.
- Add method — A new payment method.
- All payment methods — The list of what the customer meets at checkout.
- Empty state — With no payment method an order cannot be paid — set this up alongside shipping.
Kinds of method
| Method | When it counts as paid | What to configure |
|---|---|---|
| Card via gateway | At the point of order; the gateway confirms it itself. | The gateway credentials and its return addresses. |
| Bank transfer | When the money arrives — someone marks it. | The account number and the text shown to the customer. |
| Cash on delivery | On handover; in the system it stays unpaid until settled. | The COD fee, if you charge one. |
| Payment on collection | At personal pickup. | Usually tied to a specific shipping method. |
Configuring a method
| Field | What it does | Note |
|---|---|---|
| Name | What the customer reads at checkout. | Write it in their language, not as an internal code. |
| Fee | A surcharge on the order. | Shown as a separate line. |
| Availability | Which shipping methods and regions offer it. | Cash on delivery at personal pickup makes no sense — combinations like that are switched off here. |
| Limits | Minimum and maximum order value. | Cash on delivery up to a certain amount, for instance. |
| Order | The sequence methods appear in. | The first method is the most-chosen one — that is not a coincidence. |
The method does not appear for the customer.
Check availability: region, shipping method, and order-value limits. The method hides if any one of them does not match.
The money arrived but the order is unpaid.
On a bank transfer the system cannot know — someone marks the payment status by hand.
How do I refund?
Refunds are performed at the gateway; the system reflects it as payment status refunded.