Subscription and limits
What a package includes, how to change it, what happens when a limit runs out, and where the invoices are.
On this page
A package decides two things at once: how much (vendors, products, people, space) and what (which modules exist at all). The first is counted and shown on the dashboard. The second never appears as a number — it appears as whether an item is in the menu.
Controls on this screen
- Subscription status — The badge beside the heading states what state your subscription is in.
- Vendors — Used against allowed. Red means exceeded — no further vendor is added.
- Products — Products in the catalogue against the package limit.
- Team members — How many people you can invite. An invitation over the limit does not go out.
- Storage — Space for images and files.
- Active vendors — How many of the vendors you added are actually syncing.
- AI credit — Tokens are a separate currency — unrelated to the package limits.
- Manage AI credit — Top-ups and AI settings. Credit is bought independently of the package.
The limits are not all measured the same way
| Limit | How it is counted | What happens when exceeded |
|---|---|---|
| Vendors | Connected sources. | No further one is added. Existing ones keep running. |
| Products | Products in the catalogue. | Imports stop adding new ones. |
| Team members | Accounts with access to the company. | The invitation is not sent. |
| Storage | Images and uploaded files. | New files are not uploaded. |
| Concurrent imports | How many feeds run at once. | The rest wait in the queue — nothing is lost. |
Changing the package
The package is changed in settings, in the subscription section. The change takes effect immediately — there is no waiting for the end of a period.
Open subscription settings
Gear → Subscription. The overview shows the current plan and the usage.
Pick a plan and a billing period
Yearly is cheaper. Prices are ex-VAT — the payment gateway adds it according to your company's country and VAT ID.
Confirm in the payment gateway
The card and the receipts stay with the payment provider, not with us.
The states you may see
| State | What it means |
|---|---|
| Trial | The free first week is running. The first payment comes at the end of it. |
| Active | The ordinary state. Billed on the chosen period. |
| Past due | A payment failed. The application still runs, but the card needs updating. |
| Canceled | The subscription ends on the stated date. Until then everything works. |
| Complimentary | The package is covered by a coupon. You pay nothing and choose nothing. |
AI tokens are not part of the limits
Tokens are a separate currency, and they work as two distinct pools:
| Pool | Where it comes from | When it expires |
|---|---|---|
| Monthly allowance | Part of the package. Refills on renewal. | At the end of the period. Spent first. |
| Permanent credit | Purchased, from a coupon, or from support. | Never. Used only once the monthly allowance is gone. |
The detail is in the AI settings; the usage is in the AI logs.
Invoices
Invoices live in the subscription settings and on the Payment history screen. Each can be downloaded as a PDF at any time. The first arrives after the first payment — during the trial none is issued, because nothing is charged.
Can I move down to a smaller package?
Yes. If you are above the smaller package's limit, the data stays but nothing new is added until the count falls under the limit.
How do I cancel during the trial?
In the subscription settings, in one click. Cancel before the week is out and you pay nothing.
Why is the invoice a different figure from the package card?
Package prices are ex-VAT. The payment gateway adds it according to your company's country and VAT ID — which is why filling in the billing details at registration pays off.
The module is in my package but reports as switched off.
That is not a package question. The module is temporarily disabled for your account and sales switches it back on.