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Email templates

The wording of automatic customer emails, their variables, and the preview before sending.

Requires the module E-commerceAvailable to roles AdminOpen in the app (Opens in a new tab)

Automatic emails are the one part of the shop that writes to a customer by itself. A template is their wording — and since it will be sent a hundred times, it is worth spending the time on it once.

Email templates as cards with the subject, language versions and available variables
Fig. 1 — Email templates. Each card is one kind of email; the languages are its versions, not separate templates.

Controls on this screen

  1. The defaults are ready — The shop sends emails without you touching any of this. Editing is a choice, not a precondition for launch.
  2. Kind of email — When it goes out. Order confirmation, successful payment, status change, welcome, password reset.
  3. Subject — A preview of the subject with its variables — what the customer sees in their inbox.
  4. Language versions — Each language has its own wording. The badge says whether it is the default text or yours.
  5. Edit — The pencil opens that language's editor.
  6. Available variables — What the template can substitute. A variable outside this list stays in the email as literal text.
  7. The rest of them — The number beside the chips means more variables — the order confirmation has fifteen further ones.
  8. Not only order emails — The customer password reset belongs here too — it is the shop's email, not Monokaido's.

A template has a type and a language

Every email type (order confirmation, dispatch, password reset) exists separately in every shop language. That is why the screen's address carries both — the type and the locale.

FieldWhat it doesNote
SubjectThe line the customer sees in their inbox.Include the order number — it is how they find the message again later.
BodyThe text itself, with variables.
VariablesPlaceholders replaced with real values.Order number, name, items, total, tracking link.
ActiveWhether the template is used.An inactive template means the email is not sent.
The customer received no email.

Check that the template is active, that the order status has a template attached, and that the message did not land in spam.

Can an email be sent by hand?

Automatic templates are bound to events. Send a one-off message from your own mailbox.