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Shop analytics

Revenue, orders and conversion over time — and how to read the comparison periods.

Requires the module E-commerceAvailable to roles AdminOpen in the app (Opens in a new tab)

Analytics answers three questions: how much sold, what sold, and is it getting better? The third matters most, and it is answered by the comparison with the previous period.

Shop analytics with four cards, a revenue-over-time chart, top products and the status split
Fig. 1 Analytics. The capture is from a shop with no orders, so the charts report that they have nothing to draw.

Controls on this screen

  1. PeriodFrom–to. Everything on the screen counts the chosen range; empty fields mean the whole history.
  2. Total revenueThe sum over the period. Cancelled orders are not counted.
  3. Total ordersThe number of orders in the period.
  4. Average order valueRevenue divided by count. A number worth watching over time rather than once.
  5. CustomersHow many customers bought in the period.
  6. Revenue over timeThe shape, not the sum. Seasonality and the effect of a campaign show up here.
  7. GranularityDaily, weekly, monthly. Over a long period the daily view is unreadable.
  8. Top productsWhat actually sells — rather than what you think sells.
  9. Status splitWhere orders are piling up. A large pending share is an operational signal.

The measures

FieldWhat it doesNote
RevenueThe total order value for the period.Not to be confused with profit — margin is not calculated here.
Order countHow many orders were placed.Rising revenue on a falling count means dearer orders, not more customers.
Average order valueRevenue divided by count.The fastest read on the effect of free-shipping thresholds and recommendations.
ConversionThe share of visits that ended in an order.
Best sellersProducts and categories by volume.Look at the tail too: categories at zero usually mean they cannot be found in the shop.